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Desktop support

The main focus of this role is supporting end users either remotely or by personal visit. Most IT desktop support roles are office based. You would need a good knowledge of popular office productivity software (e.g. Microsoft Office) and some interest in computer hardware. Where users are geographically dispersed, technicians may need to travel between sites.

IT Service  Desk Support

These front line staff are the first point of contact within the IT support organisation. All support is normally remote, i.e. over the telephone, often using remote diagnostic tools. The key here is a genuine liking of people, excellent communication skills and patience are at least as important as technical knowledge.


Generally, programmer work as part of a small team. As an apprentice, you would be expected to become proficient in whatever language your employer’s team preferred.

Web Designer

Like programmers, web designers tend to work in small teams. This job role often requires a person with artistic, as well as technical skills. The trend towards greater use of web based applications blurs the line between traditional programmers and web developers.

Network Support Engineer

This role involves setting up, administering, maintaining and upgrading communication systems, local area networks and wide area networks for an organisation. Network engineers are also responsible for security, data storage and disaster recovery strategies.